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Sponsored by RingCentral

Today, when customers need to interact with brands, they want to use the same tools they enjoy for personal communication. As customers rely less on voice communication
and more on messaging, social applications, and other mobile apps, brands have quickly realized they need to meet customers on their terms if they expect to build strong brand loyalty. Because if brands aren’t using those tools, customers simply move on to those that are.  That’s why it’s so critical for brands to build new digital avenues to communicate with their customers.  Companies that deliver rich, personalized, and consistent customer experiences across all channels, particularly digital ones, have the inside track to grow market share and revenue.  Download now to learn more!

Sponsored by RingCentral

Learn which platform helps you better balance resources—and reduce the learning curve by utilizing a single agent desktop across all channels, including:

Live chat and email response management
In-app messaging
Social media
Consumer review platforms

Continue reading to learn more!