2016 has had its share of customer experience challenges—airline system outages, tainted burrito ingredients, and exploding balancing scooters. How can corporate chiefs allow an environment in which checks and balances don't catch these mistakes? Are the values that leaders hold misaligned with what matters to employees?
Content marketing has solidified itself as a practice that strategically builds valuable relationships with audiences. Successful marketers have gone beyond the notion of "content" as marketing in and of itself, and they understand that it's now a strategic function of business-one that should be planned, created, and managed as carefully as any other product or service.
By Carla Johnson
Posted Jun 14, 2016
Avid travelers have a unique lifestyle. They're curious. They're adventurous. And most of all, they value the experience of travel. Marriott rents hotel rooms. Or does it?
I spend a lot of time talking to companies about their content strategy. I'm happy to see that more and more companies are putting an emphasis on creating a road map for their content efforts, rather than putting something together and seeing what, if anything, sticks. Even with a greater awareness, marketers struggle to know what a great strategy looks like. Here are the seven steps I walk them through.
A reporter was interviewing me a couple of weeks ago, and he asked if he could "push back" a little on a word that I used. It was a word that, in his mind, was one that we marketers tend to throw around a lot. He said, "Tell me-what is strategy?" The good news is that I didn't have to come up with a great definition all on my own. Michael E. Porter, a professor at Harvard Business School, has a great answer.
By Robert Rose
- June 2015 Issue
Posted Jun 09, 2015
It's the time of year we make lists about the past and proclamations about the future. We assemble important influencers into celebrated collections (usually round numbers) to provide the context about where we are, and then predict where we will be.
In 1999, the world-renowned marketing professor Philip Kotler published Kotler on Marketing. In it, he discussed the 1990s as a time of tumultuous change. But he knew that this was merely the beginning. Kotler concluded the book with an entire section, called Transformational Marketing, in which he discussed how the field would change with the "new age of electronic marketing." In the coming decade, Kotler wrote, "marketing [departments] will be re-engineered from A to Z. Marketing will need to rethink fundamentally the processes by which they identify, communicate, and deliver customer value."
As content marketing becomes an increasingly important means of propelling our businesses forward, I find that many marketers are still struggling with operational issues. In almost every meeting I attend, I've come to find that a few antiquated ideas are still ringing true.
By Robert Rose
- June 2014 Issue
Posted Jun 03, 2014